FAQs

Frequently Asked Questions (FAQs)

 

About Our Brand

Q: Who is Noor Muhammad Dry Fruits? 📜 A: We're a Lahore-based family business passionate about quality. We source the best hand-picked dry fruits and deliver them fresh to your home.

Q: What makes your dry fruits special? ⭐ A:

  • Direct Sourcing: From the best farms in famous regions.

  • Guaranteed Freshness: Packed in secure, vacuum-sealed bags.

  • 100% Natural: No artificial additives or preservatives.

Q: Do you have a physical store?

🏪 A: We are an online-only store. This allows us to offer better prices and deliver the freshest products directly to your doorstep.

 

1. How long will it take to receive my order? 🕰️ It's a two-step process!

  • Processing: We pack and dispatch your order within 1-2 business days.

  • Delivery: Standard shipping takes another 3-5 business days, while Express shipping takes 1-2 business days to reach you.

2. What are the shipping charges? 🚚 We offer FREE shipping on all orders across Pakistan with a total value of PKR 3,000 or more. For orders below this amount, the shipping fee will be calculated at checkout based on your location and order weight.

3. What should I do if my order is damaged or incorrect? 🤔 Don't worry, we'll make it right! If you receive a damaged or wrong item, please follow these simple steps:

  1. Contact us within 48 hours of delivery.

  2. Send a quick photo of the item and your order number to our WhatsApp at [Your WhatsApp Number].

We will immediately arrange a free replacement or a full refund for you. There's no need to return the faulty item.

4. How do you ensure the freshness of the dry fruits? ✨ Your health and satisfaction are our top priorities. We source the highest quality dry fruits and preserve their freshness by packing them in secure, vacuum-sealed bags. This method protects them from air and moisture, ensuring they arrive at your doorstep fresh and delicious.

5. What payment methods do you accept? 💳 We offer several convenient payment options to choose from:

  • Cash on Delivery (COD)

  • Bank Transfer

  • Mobile Wallets (like JazzCash & Easypaisa)